True Spa vs Subtle Senses
For those True Spa members, I'm sure all of you have been notified by mail that "Subtle Senses (SS) and True Spa (TS) have entered a partnership that would see SS taking over the operations of TS's outlets at Ngee Ann City and Cuppage Terrace". This was quoted in the mailer.
It seems to be a relief....erm, at first... *shrugged*
Seeing so many beauty & nail palours closing down without any compensation to their customers, some even without any notice, customers only found out when they visited the palours.. it sure was a great relief to know that TS and SS is merely a partnership ( not closing down) and that "SS will honour ALL existing packages purchased from TS." Again, quoted in the mailer.
Well, that's what I thought. >.<
Until I suddenly felt like going for a massage, then I realised something amiss. I read through the forums and everyone was practically complaining about the "merger".
I called Cuppage Branch (Tel:62359555), only to be told that it was transferred to Taka Branch. Anyway I tried to make booking but apparently it was all fully booked, yes both weekday evenings and weekends until Sept. Anyway, the ger who I spoke to dint seem to be helpful at all, so I asked for Cuppage number (Tel: 6220 6646 / 6220 6656) to try my luck. These are actually numbers for SS.
I called SS and was told that TS members can only utilise the facilities at Taka Branch. I'm thinking, WTH, then why did the receptionist at Taka Branch gave me SS's number at Cuppage, knowing that I cant book an appointment there? And when I tried to call back TS, the number ( both 62359555 & 67329555) was either not picked up, or picked up and hung up. This was rather uncomforting and I decided to make a trip down personally.
I went to Taka True Spa and guess what?
WOW...There was a receptionist at the counter! Then, why nobody answer my calls?? I casually asked whether there's a change of number for Taka branch, which the receptionist told me the number is still the number at 67329555. Anyway, I told the receptionist I'm a TS member and she got another consultant (Eileen) to speak to me.
Eileen went to retrieve my personal file, which suppose to have my sign-off for my utilisation. Remember that we were always told to sign off on a white card at the end of the session, yup, referring to those. Apparently, my file cannot be found for whatsoever reason. The only hardcore information is those records still in the system, which will reflect your package value, your utilisation and your balance.
For illustration purposes, if you sign up for a package of value $4000, and you have used 10 massage session ( 100 credits each) based on the information retrieved from the system/individual files, your remaining balance will be $4k - $1k = $3k. SS will convert this $3k into e.g. 30 session of massage ( 30 x 100 credits), which has to be used within 3 yrs. It will be no longer lifetime, as under TS's regime.
Also, there will be no more hydrobath / foot spa ( Damn it, I really like the hydrobath!) which are free under TS's package. Instead, SS will replace this with body scrub for your massage, or eye mask for facial.
To be fair for both parties, I was told to go back and consider whether I wanna settle by the suggested solution while at the same time, SS try to find my file. Fair enuff.
I'm still pretty sceptical of what's gonna happens next, having read so many negative comments from the forums. So let's see how it goes...
As for the appointment booking, I guess I probably need to make a trip down personally everytime I want to arrange for one coz they dun pick up the call. I should have tried to call the number while I'm standing outside TS/SS -> to test whether it's true the receptionist dun ans call... Whoever is going down, please remember to try!
And oh ya, my consultant resigned just before the announcement. If you read the forums, there were also others whose consultants resigned during the period. Another sign that something was amiss, but I failed to pick it up.
Moral of the story, dun sign up for packages, even if they promise you lifetime usage with no expiry. If you do wanna take up the cheaper offer from getting a package, try to use it as fast as you can. Coz you never know whether you will be the next victim of a closed down parlour. Even such thing happens to a big company like TS which is suppose to be finanically stable. I really have no faith..
Hope this is informative for all TS members like myself, and do leave comments if you have further information to share! I will update again when there's more progress!
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